Information

This page is intended for submitting complaints to the European Border and Coast Guard Agency.

If you believe that you are directly affected by the actions of staff involved in a Frontex activity, and you consider that any of your fundamental rights have been violated due to those actions please read how you can lodge a complaint.

The complaint must be submitted in writing in any EU language, and also in Arabic, Pashto, Urdu, Tigrinya, Serbian, Albanian and Russian. You may wish to use the Complaint Form we have available in these languages. Using this complaint form will help the Fundamental Rights Officer to process your complaint more efficiently, but you can submit a complaint by other written means of your choice. Please, find the complaints forms available for download below:

Documents
Complaint Form Albanian Additional Information Complaint Form Albanian Complaint Form Arabic Additional Information Complaint Form Arabic Complaint Form English Additional Information Complaint Form English Complaint Form Farsi Additional Information Complaint Form Farsi Complaint Form French Additional Information Complaint Form French Complaint Form Pashtu Additional Information Complaint Form Pashtu Complaint Form Russian Additional Information Complaint Form Russian Complaint Form Serbian Additional Information Complaint Form Serbian Complaint Form Spainsh Additional Information Complaint Form Spanish Complaint Form Tigrinya Additional Information Complaint Form Tigrinya Complaint Form Urdu Additional Information Complaint Form Urdu

Submit complaint

Once you have fill in your complaint form, you can send it to the Fundamental Rights Officer by email, letter or electronically from this site:

  1. Email address:
    complaints@frontex.europa.eu
  2. Postal address:
    FRO Complaints Team
    Plac Europejski 6
    00-844 Warsaw
    Poland
  3. Electronically from this site:
    Please download the complaint form. Save it to your computer, open and fill with your data. When you are done, submit it through this page using section below.
Select complaint documents to submit:
Please enter case ID if you are submitting annex(es) for existing complaint
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